Privacy Policy
Introduction:
Start Again Counseling (“we”, “us”, “our”) is committed to protecting your personal data. This policy explains how we collect, use, share, and safeguard your personal information, including SMS (text message) data when you opt in to receive text communications from us.
Information We Collect:
- Personal Information: Name, email address, postal address, phone number (including mobile numbers for SMS), and any other information you voluntarily provide.
- Usage Data: How you interact with our website, service pages, and systems.
- SMS Data: Includes mobile phone number, opt-in status, message content, timestamps, and consent details.
How We Collect Information:
- When you fill out forms on our website.
- When you opt in to receive SMS communications.
- When you correspond with us (e.g., via email, text, or phone call).
How We Collect Information:
We use your data to:
- Provide counseling services and send appointment reminders, updates, and program information via both email and SMS (with your consent).
- Improve our website, services, and communications.
- Respond to inquiries and fulfill contractual obligations.
SMS Terms & Conditions :
Consent & Opt-In
By providing your mobile number and opting in, you consent to receive text messages from Start Again Counseling related to appointment scheduling, confirmations, reminders, updates, and responses to your inquiries. These messages are intended to support your counseling experience and ensure timely communication.
Message frequency may vary depending on your needs and interactions. Standard message and data rates may apply as determined by your mobile carrier.
Opt-Out
You can opt out of receiving SMS messages at any time by texting STOP in reply to any message. After opting out, you will receive a confirmation message, and no further SMS will be sent unless you opt in again.
Help
If you need assistance or have questions regarding SMS communications, text HELP or contact us directly at
ljones@startagaincounseling.com
Data Use & Protection
We do not share your mobile information with third parties or affiliates for marketing or promotional purposes. All categories mentioned above exclude SMS opt-in data and consent information. This data will not be shared with any third parties except for service providers directly facilitating SMS delivery (e.g., messaging platforms), and only to the extent necessary.
Information Sharing & Disclosure:
We may share your information with:
- Service Providers: to help deliver our services (e.g., SMS platform providers).
- Legal Requirements: when required by law, regulation, or to protect rights.
Except as described above, we will never share your personal data including SMS data with third parties for marketing or promotional purposes.
Data Security
We use encryption, access control, and other measures to safeguard your personal data from unauthorized access or disclosure.
Data Retention
We retain your personal information including SMS data as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our policies. If you opt out, your SMS data will be retained only as necessary for legal or legitimate business purposes, then deleted or anonymized.
Cookies & Website Tracking
Our website may use cookies or analytics tools to improve functionality and user experience. You can manage cookie settings in your browser.
Your Rights
You have the right to access, correct, delete, or limit our use of your personal data, including SMS data. To exercise these rights, please contact us at ljones@startagaincounseling.com
Changes to This Policy
We may update this Privacy Policy. We’ll post the updated version here with a revised “Effective Date.” Continued use after changes indicates your acceptance.
Contact Us
If you have questions, concerns, or wish to exercise your privacy rights, please contact us at:
Address: 401 Westpark Court, Suite 200 Peachtree City, GA 30269
